Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last Updated: December 2024
At ShipArdent, we are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). This privacy policy governs our actions as they relate to the collection, use, and disclosure of Personal Information.
Introduction
We are responsible for maintaining and protecting the Personal Information under our control. We have designated individuals who are responsible for compliance with our privacy policy.
Identifying Purposes
We collect, use, and disclose Personal Information to provide you with the products or services you have requested and to offer you additional products and services we believe you might be interested in.
The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes may be clear and consent may be implied, such as where your name, address, and payment information is provided as part of the order process.
Consent
Knowledge and consent are required for the collection, use, or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice.
However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone, or by corresponding with you via mail, facsimile, or the Internet.
Limiting Use, Disclosure, and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law.
Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. Personal Information will not be shared or sold to third parties for marketing purposes.
Accuracy
Personal Information will be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access, or disclosure.
Openness
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
Customer Access
Upon request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information and may request that it be amended if appropriate.
However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security, or commercial proprietary restrictions.
Handling Customer Complaints and Suggestions
You may direct any questions or inquiries with respect to our privacy policy or our practices by contacting:
Communication Preferences - SMS and Email Services
ShipArdent offers both SMS text messaging and email communication services to keep you informed about freight quotes, load offers, shipment updates, and other logistics-related communications. You can manage your communication preferences and opt in or out of either service at any time by visiting shipardent.com/communication-preferences.
SMS/Text Messaging Services
Consent and Opt-In
By providing your mobile phone number and agreeing to receive SMS text messages from ShipArdent, you consent to receive text messages regarding freight quotes, load offers, shipment updates, and other logistics-related communications. Your consent is not a condition of purchasing any goods or services from ShipArdent.
Information Collected
When you opt in to receive SMS messages, we collect your mobile phone number, the date and time of your consent, your IP address, device information, and any optional information you provide (such as your name, email, and company name). This information is stored securely and used solely for providing you with the SMS service and maintaining compliance with applicable laws.
Message Frequency
Message frequency varies depending on your account activity and load availability. You may receive multiple messages per week during active periods.
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier's plan. ShipArdent is not responsible for any charges you may incur from your mobile carrier.
Opt-Out
You may opt out of receiving SMS messages at any time by:
- Replying STOP to any SMS message from ShipArdent
- Visiting our communication preferences page
- Contacting us at corptech@shipardent.com
After opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt in again.
Email Communication Services
Consent and Opt-In
By providing your email address and agreeing to receive email communications from ShipArdent, you consent to receive emails regarding freight quotes, load offers, shipment updates, newsletters, promotional offers, and other logistics-related communications. Your consent is not a condition of purchasing any goods or services from ShipArdent.
Information Collected
When you opt in to receive email communications, we collect your email address, the date and time of your consent, your IP address, device information, and any optional information you provide. This information is stored securely and used solely for providing you with email communications and maintaining compliance with applicable laws.
Email Frequency
Email frequency varies depending on your account activity, load availability, and promotional campaigns. You may receive multiple emails per week during active periods.
Opt-Out and Unsubscribe
You may opt out of receiving email communications at any time by:
- Clicking the Unsubscribe link at the bottom of any email from ShipArdent
- Visiting our communication preferences page
- Contacting us at corptech@shipardent.com
After opting out, you will no longer receive marketing or promotional emails. However, you may still receive transactional emails related to your account, services, or legal obligations.
CAN-SPAM Compliance
We comply with the CAN-SPAM Act and all applicable email marketing regulations. All marketing emails include a clear unsubscribe mechanism, and we honor all opt-out requests within 10 business days.
Data Security
We implement appropriate technical and organizational measures to protect your communication data from unauthorized access, disclosure, alteration, or destruction. Consent records are retained for compliance and legal purposes.
Third-Party Service Providers
We may use third-party service providers (such as AWS SES, AWS SNS, or similar) to deliver messages. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.
Cookies
A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website's functionality and in some cases, to provide visitors with a customized online experience.
Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.
Other Websites
Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website.
Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.
Questions About Our Privacy Policy?
If you have any questions or concerns about how we handle your personal information, please contact us.
Contact Us